you offer a warranty on your product?
otherwise noted, we offer a limited warrant on rebuild,
reconditioned & new products that we sell. CLICK
HERE for more information.
you offer customer rebuilding & reconditioning services?
Yes, in many cases
we do. Additionally, we offer core credit back on many
a/c & non-a/c heater controls and other parts. Contact
How can I contact you? Do you have a phone # I can
Because The Part Guy
handled on a part-time basis, outside of full-time jobs
and extremely hectic family lives & professional lives,
we correspond exclusively via email. We do, however,
respond promptly to emails. If you believe there is a
problem with a part that you purchase from us, please
contact us and provide a phone number and we’ll call you
as soon as possible.
you offer local pick-up?
Unless it is a very
large item that is either difficult to pack and/or
expensive to ship, we do not offer local pick-up. We do,
however, ship daily.
you accept offers below the asking price?
exceptionally rare instances. Feel free to inquire
about a "flawed" part that is still functional.
Why are your shipping & handling fees sometimes more
expensive than some other sellers?
We charge handling
fees because it's expensive to run a shipping
department. The specialized nature of The Part Guy is
unlike Amazon and other large online retailers that make
up for the costs of labor & materials by selling large
volumes of inventory. Our handling fees are designed to
cover those costs.
you accept returns?
WE DO NOT ACCEPT RETURNS, but we do guarantee
our work. (CLICK
HERE FOR WARRANTY INFO)
We understand that we will
lose some sales as a result as a result of this policy,
but it is necessary in order for us to be able to
continue offering the parts & services we provide, and
keep the promises we make to our customers. We
don’t mind answering as many questions as it takes to
insure the product you would like to purchase is correct
for you. We take a tremendous amount of time making sure
our products are accurately represented, and if there is
a problem, we will make it right.
you accept exchanges?
ONLY IN VERY RARE CIRCUMSTANCES. This is
mainly dictated by the rarity of the part. Any
item to be accepted in exchange must be evaluated in
advance to determine actual value. We do not
accept exchanges of parts that have been installed, but
they still may have some value.
What if I get the incorrect part, or a part that is not
We will NEVER
intentionally mislead someone in order to sell a
part. If we do make a mistake, all you need to do is
contact us (and provide a phone number) to let us know
what the problem is and we will do everything possible
to make it right.
What if a part I purchased gets damaged in shipping?
We have 15+ years
experience shipping rare and often fragile parts that
carry a high dollar value, so it's exceptionally rare
for us to have parts damaged in transit. However, we do
insure all of our shipments just in case. For more
information on what to do in the event of a damaged
part, CLICK HERE and view the section under DAMAGED